Effortlessly Find Answers Across Hundreds of Manuals

🏢 Company

• Name: SpotOn
• Industry: Restaurant Tech
• Size: Medium

⚠️ Problem: Document Search

SpotOn provides a wide range of large-scale products for restaurants. These restaurants often have questions about product features and functions or even repairs leading to frequent customer support calls. Due to the diversity of products, agents must locate specific product documentation and identify the correct information across extensive manuals across multiple vendors and product categories which is time consuming.

✅ Solution: Increased Efficiency

Neferdata built an AI solution for SpotOn that allows the customer service team to ask specific English-language questions across these hundreds of product manuals including PDFs, websites, other formats and even emails. SpotOn enables Customer Support agents to quickly obtain very specific answers to product-related questions directly without having to manually go through all of this information.

🤖 Results

SpotOn can now handle more customer inquiries with fewer people and deliver higher quality answers to customer questions much quicker and easier. This improves customer satisfaction and reduces SpotOn expenses.

↗️ Benefits

-- Increased Efficiency

-- Customer Satisfaction

-- Error Rate Reduction